Ez contact book review7/21/2023 ![]() If you subsequently cancel the trip, the fare will be automatically refunded to your account immediately. When you book a trip, the amount of the fare will be deducted from the balance at that time. Please note that the balance reflects trips booked but not yet taken. Once your login ID is confirmed, the system will announce your MetroAccess EZ-Pay account balance.Your default password is your eight-digit date of birth (mmddyyyy). Enter your MetroAccess password followed by the # key.Enter your MetroAccess customer ID, followed by the # key.You will be forwarded to the EZ-Pay system where you will be prompted to log in.Call MetroAccess at 30 and select option 4 for your EZ-Pay account (TTY 30).If funds are not available in your EZ-Pay account at the time of booking, you will be required to pay the driver in cash prior to boarding the vehicle. Please note if you re-book your trip(s) for travel on a federal holiday, funds will need to be available prior to booking your trip(s). Subscription trips are automatically cancelled for all federal holidays. For subscription riders, funds need to be available in your accountĮight (8) days prior to your subscription trip(s), since subscription trips are automatically reserved in the system a week prior to the actual day of travel. Money is deducted from your EZ-Pay account at the time you book your trip, Prior to making a reservation for your trip. Please note that funds need to be available in your account MetroAccess customer service representatives can also provide you with account information when you call to schedule a trip. With EZ-Pay, you can add money to your account whenever you want and keep track of the balance on your account. For more information on SmartBenefits®, contact your employer or transit benefit provider. To direct your transit benefits to MetroAccess through your EZ-Pay account, you must have a registered SmarTrip® card and be enrolled in SmartBenefits®. At the beginning of each month, you can call or log in to your EZ-Pay account to review your balance and transaction history. If you receive a transit benefit through your employer's SmartBenefits® program, you can now direct your monthly transit benefit to MetroAccess. Should you forget your password or need it reset, please contact the Transit Accessibility Center at 20 and select option 5 (TTY 20). ![]() Your default password is your eight-digit date of birth. Your MetroAccess customer ID is your Log on ID and MetroAccess password followed by the # key. Your EZ pay account is automatically established when you are certified for MetroAccess. Simply prepay with EZ-Pay, then show your MetroAccess photo ID to the driver when you board the vehicle. Take advantage of the convenience and security of EZ-Pay. You can also review your trip history online, and any complimentary trips that you receive will be credited to your account electronically. With EZ-Pay, you can prepay your MetroAccess fare by phone or the Internet with a credit/debit card, or in person with cash at the Metro Center Sales Office.
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